Job Description

Title: COMPUTER SUPPORT TECHNICIAN II

Position Type: Non-Exempt

Primary Function:

Trouble shoots reported problems on computer systems and associated peripherals, installs stand-alone machines, supports customers in their use of various software applications and other office and instructional technology.

Minimum Qualifications:

Associates degree in computer science, electronics, or related technical field, or a technical study program from a trade school or previous employer (such as military); and two years technical experience diagnosing and resolving computer hardware and software problems and installing and maintaining personal computers and peripherals; experience dealing directly with customers; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.

Necessary and Special Qualifications:

Valid Virginia driver’s license and insurability required.

Knowledge, Skills and Abilities:

Considerable knowledge of configuring client workstations in a LAN/WAN network environment (including installation/configuration of TCP/IP settings, e-mail client software, Internet browsers in an environment with proxy and firewall servers, and network printers and mapping network drives and resources).
Ability to establish and maintain effective professional working relationships with Information Technology administration, employees, other departments, and customers.
Ability to grasp, hold, manipulate tools and computer parts, climb a ladder while carrying twenty-five (25) pounds unassisted.
Ability to communicate effectively both orally and in writing; ability to prepare technical reports, memorandum, and documentation from raw data; and to follow and develop complex oral and written instructions.
Ability to stay abreast of and analyze advancements and trends Information Technology and make recommendations for changes and improvements to systems and/or programs when advisable.
Ability to stoop, kneel, bend, and reach when working with personal computer equipment, peripherals, and associated electronic network equipment and to lift fifty (50) pounds unassisted.
Visual acuity and perception required for operating a motor vehicle and working with computer hardware and software.

Performance Responsibilities:

Determines the nature of problems (i.e. hardware, software, network, or user); diagnoses hardware problems to the component level and initiates repair.
Delivers or arranges for pickup and delivery of hardware equipment to appropriate repair vendor when on-site repair is not possible; initiates appropriate corrective action for software problems or refers problem to appropriate personnel.
Installs microcomputers, networks, associated peripheral equipment and ensures proper set-up, operating system, application software, and associated upgrades; ensures all installations are in accordance with manufacturer's specifications.
Installs client workstations (including installation/configuration of TCP/IP settings, e-mail client software, Internet browsers in an environment with proxy and firewall servers, and network printers) and maps network drives and resources.
Provides demonstrations and hands-on training on computer related topics to students, faculty, and administrative staff as required; performs preventive maintenance as needed (including the advising of and training of on-site personnel in proper maintenance procedures).
Performs other duties as assigned.

Reports to:

Assistant Supervisor of Computer Maintenance

Terms of Employment:

Twelve months a year. Salary according to School Board Pay Plan.

Evaluation:

Performance on this job will be evaluated in accordance with school board policy and administrative regulations on evaluation of non-licensed personnel.

8/20/2021