MANAGER OF ENDPOINT & ACADEMIC TECHNOLOGY SUPPORT

Primary Function

The Manager of Endpoint & Academic Technology Support provides leadership, oversight, and strategic direction for all district endpoint technology and academic technology support operations. This role supervises Computer Support Technicians, Lead Technicians, Interns, and an Assistant Manager, ensuring high-quality technical support and reliable device access for students, staff, and instructional environments across the division.

Minimum Qualifications

Bachelor’s degree in information technology, Computer Science, Information Systems, or related field; equivalent combination of experience and training may be considered.
Minimum of 5 years of progressively responsible IT support experience, including at least 2 years in a supervisory or team-lead capacity.
Demonstrated experience with endpoint management tools (e.g., Intune, Google Admin Console, Jamf, imaging systems).
Experience supporting instructional technology in a school or comparable environment preferred.
Strong communication, leadership, and customer-service skills.
Demonstrated ability to manage multiple complex projects with minimal supervision.

Knowledge, Skills and Abilities

Experience supervising staff engaged in information technology work.
Experience administering a virtual environment.
Experience building, updating and preparing software images in their entirety for use on either standalone systems or within a virtual environment.
Experience installing and troubleshooting computer hardware, peripherals and software applications.
Experience with the configuration and use of Microsoft’s operating systems and applications.
Experiencing using, updating and maintaining Active Directory and Group Policy.
Experience working directly with customers who have varying amounts of technical expertise.
Ability to methodically analyze and troubleshoot all aspects of a virtual environment.
Ability to establish and maintain effective professional working relationships with information technology administration, employees, other departments and customers.
Ability to work within and support a highly cohesive team environment.
Ability to organize, plan and accomplish IT projects of varying scopes and durations.
Ability to communicate effectively both orally and in writing.
Ability to compile information for preparation of technical reports, memorandum and documentation.
Ability to methodically follow and develop complex written and oral instructions.
Ability and ambition to remain knowledgeable of current advancements and trends within the information technology field in order to make recommendations for changes and improvements when advisable.
Ability to stoop, kneel, bend and reach when working with computer hardware, peripherals and associated equipment and to lift fifty (50) pounds unassisted.
Ability to grasp, hold and manipulate tools and computer parts.
Ability to climb a ladder while carrying twenty-five (25) pounds unassisted.
Visual acuity and perception required for operating a motor vehicle and working with computer hardware and software.

Performance Responsibilities

Provide day-to-day leadership, coaching, and evaluation for Computer Support Technicians, Lead Technicians, Interns, and an Assistant Manager.
Assign workloads, manage schedules, and oversee training, onboarding, and professional development.
Oversees Information Technology’s responsibilities to complete projects by coordinating resources and timetables with user departments and Information Technology Managers.
Manages relationships with multiple vendors. Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Verifies application results by conducting system audits of technologies implemented.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, anticipating requirements.
Accomplishes financial objectives by forecasting requirements, scheduling expenditures, analyzing variances, and initiating corrective action.
Foster a customer-focused culture centered on timely and high-quality support.
Oversee deployment, maintenance, imaging, configuration, patching, repair, and retirement of all student, staff, and classroom endpoint devices.
Ensure compliance with YCSD security standards, data privacy expectations, and technology policies.
Maintain accurate technology inventory, asset tracking, and documentation.
Oversee support for classroom instructional technologies, including interactive displays, document cameras, learning applications, and assessment tools.
Maintains a renewal and upgrade schedule for division’s software programs and hardware solutions.
Collaborate with Instructional Technology staff to support new initiatives, digital resources, and instructional tools.
Monitor support data to identify trends, recurring issues, and opportunities for improvement.
Manage the service ticketing process to ensure responsiveness, communication, and closure within division expectations.
Develop and maintain procedures, knowledge base articles, and support documentation.
Lead division wide technology deployments, refresh cycles, and special projects.
Participate in department planning, budgeting, and long-range technology initiatives.
Recommend modernization, process improvements, and automation strategies to improve support efficiency.
Serve as liaison with vendors, other departments, and external partners.

Working Conditions and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. When performing the duties of this job, the employee is frequently required to sit; use hands and fingers to handle or feel; speak, hear and understand speech at normal levels. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl. The employee must frequently lift and/or move and push/pull up to 26 pounds. The employee must occasionally lift and/or move and/or balance while standing or climbing up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

Position Type: Exempt

Reports to: Director of Information Technology

Terms of Employment: Twelve months a year. Salary according to School Board Pay Plan.

Evaluation: Performance on this job will be evaluated in accordance with School Board policy and administrative regulations on evaluation of non-licensed personnel.

Revised: 4/27/2026