Job Description

Title: LOGISTICS SUPPORT TECHNICIAN

Position Type: Non-Exempt

Primary Function:

Organizes the safe and efficient storage, distribution and repair of goods for all systems supported by the department of Information Technology.

Minimum Qualifications:

Associates degree in computer science, electronics, or related technical field, or a technical study program from a trade school or previous employer (such as military); and three years technical experience diagnosing and resolving computer hardware and software problems and installing and maintaining personal computers and peripherals; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.

Necessary and Special Qualifications:

Valid Virginia driver’s license and insurability required.
Visual acuity and perception required for operating a motor vehicle and working with computer hardware and software.
Ability to stoop, kneel, bend, and reach when working with electronic equipment, and to lift fifty (50) pounds unassisted.
Ability to grasp, hold, and manipulate tools and electronic parts.
Ability to climb a ladder while carrying twenty-five (25) pounds unassisted.

Knowledge, Skills and Abilities:

Understanding of electronics & computer repair and troubleshooting.
Assess and manage warehouse space utilization and capacity.
Warehousing/logistics experience is preferred.
Experience in Operating System deployment methods.
Experience in maintenance of Windows devices and operating system is desirable.
Experience in maintenance of Apple devices and operating system is desirable.
Experience in management and maintenance of mobile devices is desirable.
Identify trends and propose changes to resolve existing issues and prevent future problems.
Considerable knowledge of current technologies to effectively support customer technical needs for all systems supported by the department of Information Technology.
Considerable knowledge of configuring and troubleshooting client workstations in a LAN/WAN and wireless network environment including installation/configuration of various settings, user profiles, e-mail client software, internet browsers in an environment with an enterprise firewall, content filtering, group policies, network printers, and mapping network drives and resources with experience trouble shooting network cable problems.
Must by highly proficient in the installation, use, and troubleshooting latest version of the Microsoft Windows, MS Office and Office 365.
Must be skilled at working with customers over the telephone to diagnose and resolve problems.

Performance Responsibilities:

Manages storage of all equipment and parts.
Manages and monitors warranty repair programs.
Performs out of warranty repairs.
Performs equipment bench repairs.
Coordinates with vendors to assist with resolving customer issues, or needs.
Receives, checks, delivers and ships materials.
Stocks forward supply parts cabinets.
Keeps logs and records of warehouse stock.
Manages copier and printer repairs and associated service contracts.
Disposes of excess obsolete/broken equipment from schools and warehouse; disposal will be through recycling programs if possible.
Coordinates with Central Purchasing for the auction of excess equipment and parts.
Supports SOL and other testing throughout the year.
Tags incoming equipment and sends information to maintenance.
Helps plan, coordinate, and execute summer and other major projects.
Delivers supplies to field technicians and SBO.
Assists in coordinating IT Interns schedules and activities.
Performs other duties as assigned.

Reports to:

Manager of Systems Architecture and Implementations

Terms of Employment:

Twelve months a year. Salary according to School Board Pay Plan.

Evaluation:

Performance on this job will be evaluated in accordance with School Board policy and administrative regulations on evaluation of non-licensed personnel.

5/20/2019