Job Description

Title: ASSISTANT MANAGER OF NETWORK AND SYSTEMS ADMINISTRATION

Position Type: Exempt

Primary Function:

Responsible for management, planning, and direction of the daily activities of an assigned unit in the Office of Enterprise Support and Network Services in the Department of Information Technology. Oversees the Office of Enterprise Support and Network Services and assumes management responsibilities in the absence of the Manager of Enterprise Support and Network Services.

Minimum Qualifications:

Any combination of education and experience equivalent to a Bachelor's degree in computer science, electronics, or related technical field, and/or recognized information technology industry certifications related to network hardware/administration, server hardware/administration, system administration, cybersecurity or information security; 3 years practical experience in an enterprise network environment; or any equivalent combination of training and experience which would provide the acceptable knowledge, abilities and skills, as evidenced in the following performance responsibilities.
Strong aptitude toward technologies is essential.
Experience in designing, constructing and deploying robust enterprise-level solutions.
Experience in supporting enterprise-wide network services and infrastructure.
Experience supporting and troubleshooting problems in a\network environment with local, remote and cloud devices.
Experience installing software products in both stand-alone and networked environments, including experience resolving software and memory conflicts, and software driver issues.
Experience with software imaging tools.

Knowledge, Skills and Abilities:

Experience installing and troubleshooting computer hardware, and peripherals.
Experience with routers, switches, load balancers, firewalls and other associated network hardware.
Experience administering a virtual environment.
Experience with Active Directory and Group Policy.
Experience with the configuration and use of Microsoft’s operating systems and applications.
Experience with the configuration and use of a variety of third-party applications.
Outstanding attention to detail and well organized with excellent problem solving ability.
Able to quickly learn and use new tools in an independent fashion.
Able to take a proactive approach to assigned work.
Comfortable supporting highly distributed systems without physical access.
Able to produce results by overcoming obstacles and achieving established objectives.
Able to work effectively within in a team structure.
Ability to see the big picture but also navigate through the details.
Experience dealing directly with customers.
Ability to establish and maintain effective, professional, working relationships with Information Technology administration, employees, other departments, and customers.
Ability to communicate effectively both orally and in writing with technical and non-technical team members and users.
Ability to prepare technical reports, memorandum, and documentation from raw data.
Ability to develop and follow complex oral and written instructions.
Ability to stay abreast of and analyze advancements and trends in the information technology industry and to make recommendations for changes and improvements to systems and architecture when advisable.
Ability to stoop, kneel, bend, and reach when working with personal computer equipment, peripherals, and associated electronic network equipment and to lift fifty (50) pounds unassisted.
Ability to grasp, hold, and manipulate tools and computer parts.
Ability to climb a ladder while carrying twenty-five (25) pounds unassisted.
Visual acuity and perception required for operating a motor vehicle and working with computer hardware and software.
Valid Virginia driver’s license and insurability.

Performance Responsibilities:

Manage an assigned unit in the Office of Enterprise Support and Network Services.
Assist the Manager of Enterprise Support and Network Services, with the planning, and direction of the activities and staff.
Mentor other IT staff.
Identify and solve network engineering and system administration issues.
Install, setup, update and manage desktop and application delivery services and manage a virtual desktop infrastructure including all aspects of a virtual environment.
Utilize, update and maintain Active Directory and Group Policy.
Identify potential solutions to resolve and prevent future service interruptions.
Assist with technology initiatives, alternatives, evaluations and implementations.
Ensure that all systems are working at optimal levels and provide support to other Information Technology groups regarding new technologies and system requirements.
Provide input to Information Technology management on network and infrastructure technology development and best practices.
Provide input regarding the establishment of network security policies.
Coordinates across technical teams to encourage application of standards and adherence to standards based on methodologies.
Provide level three technical support to the Information Technology team.
Works with division vendors to implement solutions.
Assists with developing professional detailed system documentation to include operating instructions and guidelines, system reviews, recommendations, and technical diagrams.
Assists with coordinating, administering and supporting activities related to infrastructure planning, data recovery and development, platform tools and related projects.
Tests and evaluates new software and hardware and assures all installations are in accordance with manufacturer's specifications.
Installs networked servers, networks and associated networked peripheral equipment ensuring proper set-up.
Assists in planning for both new and replacement equipment and software purchases; suggests ways to improve service or reduce costs relating to using computers in the school division.
Provides demonstrations and hands-on training on computer related topics to students, faculty, and administrative staff as required.
Performs other duties as assigned.

Reports to:

Manager of Enterprise Support and Network Services

Terms of Employment:

Twelve months a year. Salary according to School Board Pay Plan.

Evaluation:

Performance on this job will be evaluated in accordance with School Board policy and administrative regulations on evaluation of non-licensed personnel.

8/22/2022