COMPUTER SUPPORT AREA SUPERVISOR

Primary Function

Leads a recognized subdivision of the Information Technology department responsible for endpoint and academic technology support across assigned schools and offices. Provides daily leadership, supervision, and direction for Computer Support Technicians; oversees workload distribution; manages staffing and performance; and ensures consistent, high-quality technical support services. Performs limited technical work only for escalations, quality assurance, or training to maintain service continuity.

Minimum Qualifications

Associates degree in computer science, electronics, or related technical field, or a technical study program from a trade school or previous employer (such as military); and three years technical experience diagnosing and resolving computer hardware and software problems and installing and maintaining personal computers and peripherals; experience dealing directly with customers; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.
Prior experience in a support lead, mentoring, or coordination role preferred.

Necessary and Special Qualifications

Valid Virginia driver’s license and insurability required.
This position requires routine travel to and from multiple York County School Division locations as part of the regular duties and responsibilities.

Knowledge, Skills and Abilities

Knowledge of IT service operations, endpoint lifecycle management, imaging standards, security practices, and incident/problem management procedures.
Ability to plan, assign, and direct the work of Computer Support Technicians on a daily and weekly basis.
Ability to supervise, coach, evaluate, and document employee performance; provide corrective action; and make hiring, promotion, and discipline recommendations that are given particular weight.
Ability to communicate effectively with IT administration, school and department leadership, staff, and vendors.
Ability to analyze service trends, develop recommendations for improvement, and implement procedural changes.
Ability to prepare clear technical and operational reports, documentation, and service metrics.
Ability to grasp, hold, manipulate tools and equipment; climb a ladder while carrying twenty-five (25) pounds unassisted; and lift fifty (50) pounds unassisted.
Visual acuity required for operating a motor vehicle and working with technology equipment.

Performance Responsibilities

Plans, assigns, and directs the daily and weekly work of Computer Support Technicians; manages workload balancing and coverage.
Conducts performance evaluations, coaching sessions, and corrective actions; participates in interviewing and hiring processes and makes recommendations that are given particular weight.
Monitors ticket queues, service levels, and recurring incident trends; prepares reports and recommends improvements to processes and procedures.
Ensures compliance with imaging standards, asset policies, security protocols, and documentation requirements.
Serves as the primary point of contact for principals and department heads regarding service quality, priorities, and escalations.
Oversees inventory processes, routine procurement needs, and vendor repair workflows.
Provides limited technical assistance for complex or escalated issues; validates service restoration and ensures knowledge transfer to technicians.
Coordinates and provides training and development for Computer Support Technicians and end users.
Performs other duties as assigned.

Position Type: Exempt

Reports to: Assistant Manager of Endpoint & Academic Technology Support

Terms of Employment: Twelve months a year. Salary according to School Board Pay Plan.

Evaluation: Performance on this job will be evaluated in accordance with school board policy and administrative regulations on evaluation of non-licensed personnel.

Revised: 4/27/2026