Job Description

Title:   SYSTEM ADMINISTRATOR

Position Type: Exempt

Primary Function:

Administers and maintains the division’s virtual environment, as well as building, deploying and updating server and desktop images, and preparing software applications for use within the environment. Serves as a level three resource for issues affecting the virtual desktop environment, software and computer hardware with associated peripherals.

Minimum Qualifications:

• Bachelor’s degree in computer science, electronics, or related technical field, or a technical study program from a trade school or previous employer (such as military); and three years of experience: installing, maintaining and administering a virtual environment; preparing software applications and images for use within a virtual environment; using software imaging tools and remote administration applications. Also requires technical experience resolving computer hardware, software, and peripheral problems; configuring client workstations in a LAN/WAN network environment (including installation/configuration of TCP/IP settings, email client software, Internet browsers with proxy and firewall servers, network printers, mapping of network drives and resources); and installing software products in both stand-alone and networked environments. Or, any equivalent combination of training and experience which would provide the acceptable knowledge, skills and abilities as evidenced in the following performance responsibilities.

Necessary and Special Qualifications:

• Visual acuity and perception required for operating a motor vehicle and working with computer hardware and software; valid Virginia driver’s license and insurability required.

Knowledge, Skills and Abilities:

• Experience administering a virtual environment.
• Experience building, updating and preparing software images in their entirety for use on either standalone systems or within a virtual environment.
• Experience installing and troubleshooting computer hardware, peripherals and software applications.
• Experience with the configuration and use of Microsoft’s operating systems and applications.
• Experience using, updating and maintaining Active Directory and Group Policy.
• Experience working directly with customers who have varying amounts of technical expertise.
• Ability to methodically analyze and troubleshoot all aspects of a virtual environment.
• Ability to establish and maintain effective professional working relationships with information technology management, employees, other departments and customers.
• Ability to work within and support a highly cohesive team environment.
• Ability to organize, plan and accomplish IT projects of varying scopes and durations.
• Ability to communicate effectively both orally and in writing.
• Ability to compile information for preparation of technical reports, memorandum and documentation.
• Ability to methodically follow and develop complex written and oral instructions.
• Ability and ambition to remain knowledgeable of current advancements and trends within the information technology field in order to make recommendations for changes and improvements when advisable.
• Ability to stoop, kneel, bend and reach when working with computer hardware, peripherals and associated equipment and to lift fifty (50) pounds unassisted.
• Ability to grasp, hold and manipulate tools and computer parts.
• Ability to climb a ladder while carrying twenty-five (25) pounds unassisted.
• Visual acuity and perception required for operating a motor vehicle and working with computer hardware and software.

Performance Responsibilities:

• Validate hardware requirements and software updates to maintain a virtual environment.
• Install, setup, update and manage desktop and application delivery services.
• Install, setup, update and manage a virtual desktop infrastructure.
• Analyze and troubleshoot all aspects of a virtual environment.
• Package software applications for use within a virtual environment.
• Utilize, update and maintain Active Directory and Group Policy.
• Build, update and prepare software images in their entirety for use on either standalone systems or within a virtual environment.
• Analyze and circumvent software issues prior to becoming available to end users.
• Vet new hardware or software requests, and suggest alternative solutions when required.
• Organize, plan and accomplish IT projects of varying scopes and durations.
• Mentor IT staff, school division employees, and occasionally students when required.
• Provide level three technical support.
• Remotely assist school division personnel to mitigate critical-need issues.
• Performs other duties as assigned.

Reports to:

Manager of System Administration

Terms of Employment:

Twelve months a year. Salary according to School Board Pay Plan.

Evaluation:

Performance on this job will be evaluated in accordance with School Board policy and administrative regulations on evaluation of non-licensed personnel.

9/15/2014