Job Description

Title: NETWORK SERVICES ENGINEER

Position Type: Exempt

Primary Function:

The Network Services Engineer will support cutting-edge network and cloud solutions for our school division. This role is responsible for assisting with designing, securing, and maintaining critical infrastructure, including cloud-based services like Office 365, high-speed wired and wireless networks, VoIP and digital intercom systems, firewalls, load balancers, and content filters. Further responsibilities include managing virtualized servers and multiple hypervisor environments, Storage Area Networks (SANs), Enterprise Authentication, email systems (Exchange, archiving), and system backups, monitoring, and inventory. The engineer will also provide input on new projects, and ensure all systems adhere to strict data and information security best practices.

Minimum Qualifications:

Any combination of education and experience equivalent to a bachelor's degree in computer science, information systems, or related technical field; or two-year technical degree plus relevant experience or any equivalent combination of training and experience which would provide the acceptable knowledge, abilities and skills, as evidenced in the following performance responsibilities:
- Experience in constructing and deploying robust enterprise-level solutions.
- Experience in network and infrastructure design, implementation, and operations management.
- Experience in designing and constructing robust enterprise-level solutions.
- Experience in supporting enterprise wide network services and infrastructure.
- Broad technical skills across multiple technologies.

Knowledge, Skills and Abilities:

Experience with routers, switches, load balancers, firewalls and other associated network hardware.
Working knowledge of current industry security standards.
Strong aptitude toward technologies is essential.
Outstanding attention to detail and well organized.
Excellent problem-solving ability.
Able to quickly learn and use new tools in an independent fashion.
Experience with virtualized environments.
Comfortable supporting highly distributed systems without physical access.
Able to take a proactive approach to assigned work.
Produce results by overcoming obstacles and achieving established objectives.
Able to work effectively within a matrix team structure.
Ability to see the big picture but also navigate through the details.
Experience dealing directly with customers.
Ability to establish and maintain effective, professional, working relationships with Information Technology administration, employees, other departments, and customers.
Ability to communicate effectively both orally and in writing with technical and non-technical team members and users.
Ability to prepare technical reports, memorandums, and documentation from raw data.
Ability to develop and follow complex oral and written instructions.
Ability to stay abreast of and analyze advancements and trends in the information technology industry and to make recommendations for changes and improvements to systems and architecture when advisable.
Ability to stoop, kneel, bend, and reach when working with personal computer equipment, peripherals, and associated electronic network equipment and to lift fifty (50) pounds unassisted.
Ability to grasp, hold, and manipulate tools and computer parts.
Ability to climb a ladder while carrying twenty-five (25) pounds unassisted.
Visual acuity and perception required for operating a motor vehicle and working with computer hardware and software.
Valid Virginia driver’s license and insurability.

Performance Responsibilities:

Assists in the management of the division's Security Information and Event Management system (SIEM) by evaluating security alerts, threat hunting, incident remediation and documentation.
Assists in the implementation and management of the divisions Intrusion Detection System (IDS/IPS)
Performs security audits and remediations of network devices and configurations to ensure compliance with industry standards and best practices
Contributes to the design and implementation of cybersecurity campaigns to mitigate against cyber-attacks through common vectors (Email, VoIP, etc.)
Assists in the management of the division's data backup and disaster recovery systems
Identify and solve network engineering and administration issues.
Identify potential solutions to resolve and prevent future service interruptions.
Assist with technology initiatives, alternatives, evaluations and implementations.
Ensure that all systems are working at optimal levels and provide support to other Information Technology groups regarding new technologies and system requirements.
Provide assistance with and in some cases lead phases of network engineering including definition, design, implementation, and testing.
Provide input to Information Technology management on network and infrastructure technology development and best practices.
Provide input regarding the establishment of network security policies.
Ensure all installations are in accordance with industry best practices.
Coordinates across technical teams to encourage application of standards and adherence to standards based on methodologies.
Provide 3rd level technical support to the Information Technology team and works with division vendors.
Assists with developing professional detailed system documentation to include operating instruction and guidelines, system reviews, recommendations, and technical diagrams.
Assists with coordinating, administering and supporting activities related to infrastructure planning, data recovery and development, platform tools and related projects.
Tests and evaluates new software and hardware and assures all installations are in accordance with industry best practices.
Perform other duties as assigned.

Reports to:

Manager of Enterprise Support and Network Services

Terms of Employment:

Twelve months a year. Salary according to School Board Pay Plan.

Evaluation:

Performance on this job will be evaluated in accordance with School Board policy and administrative regulations on evaluation of non-licensed personnel.

5/14/2025