York County School Division Strategic Plan

Goal 5: Efficiency & Safety

Objective: Customer Service

  • SBO and operational staff members will participate in annual professional development pertaining to relationships and customer service.

  • Customer needs will be met or exceeded by Operations Staff members. Customer service surveys will be conducted by November 1 of each year. Survey results will be used to support the provision of efficient, effective, service-oriented operations.
  • Operations Survey Summary

    • Surveyed principals, assistant principals, and high school athletic directors
    • Used a 5-point rating scale with 5 being the best
    • Resulted in an average of 4.07 overall

    Human Resources & Information Technology Survey Summary

    • Random Staff
    • 5-point rating scale
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302 Dare Road • Yorktown, Virginia 23692 • Phone: (757) 898-0300 • FAX: (855) 878-9063
Division Superintendent: Victor D. Shandor, Ed.D.
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