Technical support is provided by online teachers, administrators, and mentors during the school day. Email, messaging, and phone are methods used to communicate on the same day of being notified. Technical issues are resolved quickly by program administrators to ensure student success.
If you are experiencing technical issues, please email:
Technical Help Desk
Call (757) 833-2148
Learning Management System Hosted By:
YCSD VHS uses Moodle, hosted by Remote-Learner (http://www.remote-learner.net); VHS uses content, multimedia, language modules, assessment modules, database functionality, supported Web 2.0 tools, and Shareable Content Object Reference Model (SCORM) compliance
Remote Learner.net provides technical support to all of its customers, students and parents.
Support Hotline 1-540-943-7831
Press option 2 to speak directly with a technician.
YCSD IT Department and Remote-Learner.net LMS host, have disaster plans to include servers backed-up daily, information saved to servers in remote locations, and daily monitoring of systems to ensure the highest level of operation with the ability to restore within two hours.
To access the Moodle Demo courses, go to http://moodle.remote-learner.net. Click on Hosting Services, Moodle, Moodle Demo and follow the simple instructions to create your account.