York County School Division Strategic Plan

Goal 5: Efficiency & Safety


Objective: Customer Service


  • SBO and operational staff members will participate in annual professional development pertaining to relationships and customer service.

    • During FY13, professional development sessions were held for non-licensed staff members, including custodians, clerical staff, nurses, transportation employees and para-educators with effective customer service as the focal point of these sessions.

  • Customer needs will be met or exceeded by Operations Staff members. Customer service surveys will be conducted by November 1 of each year. Survey results will be used to support the provision of efficient, effective, service-oriented operations.

    • During the fall of 2013, principals, assistant principals, and high school athletic directors responded to customer service surveys for the operational areas of custodial services, human resources, information technology, maintenance and transportation. On a five point scale (with 5 being the best), the average composite operations satisfaction rating for responses to survey questions was 4.09.

    • During the fall of 2013, randomly selected staff members responded to customer service surveys for the operational areas of human resources and information technology. On a five point scale (with 5 being the best), the average rating for responses to human resources questions was 4.05 and the average rating for responses to information technology questions was 4.07.

    • Overall, administrators and staff members are highly satisfied with the level of service received by the various operational services.

    • Survey results are being used to further improve the efficiency and effectiveness of operational services.

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Division Superintendent: Victor D. Shandor, Ed.D.
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