York County School Division Strategic Plan

Service-Oriented

Updated January 2012

5. The York County School Division will maintain efficient, effective, service-oriented operations that support student achievement.

• Resources will be allocated to maximize student achievement. Annual budget documents will include quantitative and qualitative information pertaining to how the allocation of resources maximizes student achievement.

• Budget reductions for FY10, FY11 and FY12 were made strategically to maximize student achievement.
• Instructional expenditures were reduced in FY10, FY11 and FY12 less than expenditures at the School Board Office and in Operations and Maintenance.
• No currently filled teaching positions were cut from the budget in FY10, FY11 or FY12.
• The adopted FY10, FY11 and FY12 budgets included the staffing required to meet the class-size objectives set forth in the strategic plan.
• Extensive quantitative and qualitative information pertaining to the allocation of resources to maximize student achievement is included in the budget document and on the school division website.


• Performance measures will be used as an ongoing means of guiding efficient, effective, service-oriented operations. Annual measures will be articulated by June 30 of each year.

The Finance Department uses a variety of benchmarks, and 100 percent of the benchmarks were met in all three recent fiscal years:

FY11 FY10 FY09
Finance Department Performance Measures

In support of the instructional program, operations staff demonstrated remarkable performance on productivity measures during FY11.

• Energy conservation measures resulted in a cost avoidance of $277,005.17 in FY11.

Energy Management FY11 FY10 FY09 3 Year Average
Electricity Cost Avoidance $277,005.17 $260,000.00 $332,000.00 $289,668.39

• In FY11 Information Technology staff maintained an outstanding weekly server availability rate of 99.98%.

Network Administration FY11 FY10 FY09 3 Year Average
Average Weekly Server
Availability
99.976% 99.982% 99.965% 99.974%

• In FY11 the average number of bus breakdowns per 100,000 student miles was 1.20.

Vehicle Maintenance FY11 FY10 FY09 3 Year Average
Bus Breakdowns 100,000
Student Miles
1.20 5.70 1.00 2.63

• In FY11 the average cost of custodial services per 100,000 square of building space was $11.59.

Building Maintenance FY11 FY10 FY09 3 Year Average
Annual Custodial Costs 100,00 Building Square Feet $11.59 $11.90 $12.12 $11.87

• YCSD vehicle maintenance staff continued their outstanding record of performing 100% of bus safety inspections on schedule in FY11.

Vehicle Maintenance FY11 FY10 FY09 3 Year Average
Percent Bus Safety
Inspections Accomplished
on Schedule
100% 100% 100% 100%

Additional Operations Performance Measures


• SBO and operational staff members will participate in annual professional development pertaining to relationships and customer service.

• During FY11 a total of 43 professional development sessions were held for non-licensed staff members, including custodians, clerical staff, nurses, transportation employees and para-educators.
• Effective customer service continued to be the focal point of all non-licensed professional development activities in FY11


• Staff members will be surveyed regarding the customer service they receive from Division staff members by November 1 of each year. The survey results will be used as a means for improving the efficiency and effectiveness of Division operations.

• During the fall of 2011, principals, assistant principals and athletic directors responded to customer service surveys for the operational areas of custodial services, human resources, information technology, maintenance and transportation. On a five point scale (with 5 being the best), the average composite operations satisfaction rating for responses to survey questions was 4.11.
• During the fall of 2011, randomly selected staff members responded to customer service surveys in the information technology areas of telecommunications and building automation and security. On a five point scale (with 5 being the best), the average rating for responses to telecommunications questions was 4.21 and the average rating for responses to building automation and security questions was 3.64.
• Overall, administrators and staff members are highly satisfied with the level of service provided by operations department staff.
• Survey results will be used to further improve the efficiency and effectiveness of operational services.



View the current Strategic Plan

Home | Emergency Information | Employment | Contact Us | Site Map | Search | Legal Notices
302 Dare Road • Yorktown, Virginia 23692 • Phone: (757) 898-0300 • FAX: (855) 878-9063
Division Superintendent: Victor D. Shandor, Ed.D.
© York County School Division. All rights reserved.