York County School Division Strategic Plan

Service-Oriented


5. The York County School Division will maintain efficient, effective, service-oriented operations that support student achievement.

• Resources will be allocated to maximize student achievement. Annual budget documents will include quantitative and qualitative information pertaining to how the allocation of resources maximizes student achievement.

• Budget reductions for FY10 and FY11 were made strategically to maximize student achievement.
• Instructional expenditures were reduced in FY10 and FY11 less than expenditures at the School Board Office and in Operations and Maintenance.
• No currently filled teaching positions were cut from the budget in FY10 or FY11.
• The adopted FY10 and FY11 budgets included the staffing required to meet the class-size objectives set forth in the strategic plan.
• Extensive quantitative and qualitative information pertaining to the allocation of resources to maximize student achievement is included in the budget document and on the school division website.


• Performance measures will be used as an ongoing means of guiding efficient, effective, service-oriented operations. Annual measures will be articulated by June 30 of each year.

The Finance Department uses a variety of benchmarks, including the following examples:
• The division obtained an unqualified audit opinion from a certified public accounting firm on the FY10 school division Comprehensive Annual Financial Report (CAFR).
• In 2010 the division earned the Certification of Achievement for Excellence in Financial Reporting Award from the Government Finance Officers Association and the Certificate of Excellence in Financial Reporting Award from the Association of School Business Officials.
• The school division was the recipient of the Risk Management Performance Award from the Virginia Municipal League Insurance Programs in FY10.
• Finance staff processed 100% of payments (4,464 payment vouchers) in FY10 within ten business days of receipt in the accounts payable office.
• Finance staff processed 100% of purchase requisitions (899 requisitions) during FY10 within two business days of receipt.
• Payroll staff demonstrated a 99.82% accuracy rate in processing payroll checks in FY2010.

Additional 2010 Finance Department Performance Measures

In support of the instructional program, operations staff demonstrated remarkable performance on productivity measures during the FY10.

• Energy conservation measures resulted in a cost avoidance of $260,000 in FY10.

Energy Management FY10 FY09 FY08 3 Year Average
Electricity Cost Avoidance $260,000.00 $332,000.00 $297,000.00 $296,333.33

• In FY10 Information Technology staff maintained an outstanding rate of weekly server availability of 99.98%.

Network Administration FY10 FY09 FY08 3 Year Average
Average Weekly Server
Availability
99.98% 99.97% 99.91% 99.95%

• Information Technology staff completed 69.72% of all work orders submitted on the same day in FY10.

Computer Maintenance FY10 FY09 FY08 3 Year Average
Percent of Work Orders
Completed the Same Day
69.72% 59.89% 58.30% 62.64%

• YCSD bus drivers amassed an outstanding safety record with a three-year average of 1.63 accidents and/or incidents per 100,000 student miles for FY08 - FY10.

Pupil Transportation FY10 FY09 FY08 3 Year Average
Accidents or Incidents per
100,000 Student Miles
0.70 2.10 2.10 1.63

• In FY10 building maintenance staff completed 66% of all safety related work requests within 3 working days.

Building Maintenance FY10 FY09 FY08 3 Year Average
Percent of Safety Related
Work Requests Accomplished
within 3 Working Days
66% 69% 68% 68%

• YCSD vehicle maintenance staff continued their outstanding record of performing 100% of bus safety inspections on schedule for FY08 - FY10.

Vehicle Maintenance FY10 FY09 FY08 3 Year Average
Percent Bus Safety
Inspections Accomplished
on Schedule
100% 100% 100% 100%

Additional Operations Performance Measures


• SBO and operational staff members will participate in annual professional development pertaining to relationships and customer service.

• On August 12, 2009, all SBO and Operations staff attended a customer service workshop.
• During the 2010 school year, professional development sessions on customer service were held for administrators and operations staff members on the following topics.
     • Defining customer service
     • Creating a culture of service
     • Communicating effectively
     • Measuring the satisfaction level of your customers


• Staff members will be surveyed regarding the customer service they receive from Division staff members by November 1 of each year. The survey results will be used as a means for improving the efficiency and effectiveness of Division operations.

• During the fall of 2010, principals and assistant principals responded to customer service surveys for the operational areas of custodial services, human resources, information technology, maintenance and transportation. On a five point scale (with 5 being the best), the average composite operations satisfaction rating for responses to survey questions was 4.20.
• During the fall of 2010, randomly selected staff members responded to customer service surveys for the operational areas of human resources and information technology. On a five point scale (with 5 being the best), the average rating for responses to human resources questions was 4.20 and the average rating for responses to information technology questions was 4.20.
• Overall, administrators and staff members are highly satisfied with the level of service received by the various operational services.
• Survey results are being used to further improve the efficiency and effectiveness of operational services.



View the current Strategic Plan

Home | Emergency Information | Employment | Contact Us | Site Map | Search | Legal Notices
302 Dare Road • Yorktown, Virginia 23692 • Phone: (757) 898-0300 • FAX: (855) 878-9063
Division Superintendent: Victor D. Shandor, Ed.D.
© York County School Division. All rights reserved.